Refund & Cancellation Policy

Every new business gets a 14-day free trial with full access. To start it you set up AutoPay with a ₹1 verification payment, which we refund immediately (it usually reaches your account in 5–7 working days). The trial is the intended way to decide whether Reviyo works for your business. Cancel AutoPay before the trial ends and you are never charged. If you don’t cancel, the plan you chose is charged when the trial ends; you will be notified at least 24 hours before.

If you buy a plan and change your mind, email us within 7 calendar days of payment and we will refund you in full, no questions asked and no reason required.

This applies even if you have used the service during those 7 days. It applies once per account, to your first purchase of each plan length.

Plans are prepaid for a fixed term of 6 or 12 months. After day 7, we do not give refunds for a change of mind or for not using the service — but we do refund in these cases:

• The service is materially broken and we cannot fix it. If a core feature — the review page, QR code, AI drafting, or the dashboard — is unusable for more than 72 consecutive hours because of a fault on our side, and you tell us, we will refund the unused part of your term on a pro-rata basis.
• We discontinue Reviyo. If we shut the service down, we refund the unused portion of every prepaid term in full.
• Duplicate or incorrect charge. If you were charged twice, or charged the wrong amount, we refund the difference in full. Always.
• Payment taken but subscription not activated. Refunded in full, or activated — your choice.
• We terminate your account without cause. Refunded pro-rata.

We will not refund where:

• You simply did not use the service during a term you paid for.
• You did not get the number of reviews, the ratings, or the business results you hoped for. We never promise a business outcome, and review volume depends on your customers.
• Google removes reviews, suspends your Business Profile, or changes its policies. That is Google’s decision and outside our control.
• You gave us an incorrect Google review link, or set your business profile up wrongly, and did not ask us for help.
• We terminated your account for breaking our Terms — in particular clause 6, the rules about incentivised, gated, or fake reviews.
• A third-party outage outside our control (your internet, Google, or a payment network) interrupted your use.

Nothing here takes away any right you have under the Consumer Protection Act, 2019, which applies regardless of what this policy says.

What to send

Email support@reviyo.in with the subject line Refund request, from the email address on your Reviyo account, including:

• Your business name as it appears in Reviyo.
• The Razorpay payment reference, which you can find in Dashboard → Billing → Payment History.
• The reason, if you are asking under clause 3. (You do not need a reason inside the 7-day window.)

What happens next

• We acknowledge your request within 2 working days.
• We approve or decline within 5 working days, and if we decline we tell you exactly which clause we are relying on.
• Approved refunds are initiated with Razorpay within 5 working days of approval.
• The money reaches you in 5 to 10 working days after that, depending on your bank or card issuer. That last stretch is controlled by the banks, not by us.

Refunds always go back to the original payment method. We cannot redirect a refund to a different card, account, or UPI ID — that is a Razorpay and banking restriction, not our preference.

Cancel AutoPay any time from Billing (or from your UPI app). That stops every future charge straight away, and you keep access until the end of the trial or term you are in. Before each charge your bank or UPI app notifies you at least 24 hours in advance, so you always have time to cancel. One-time payments never renew, so there is nothing to cancel for them.

You can stop using Reviyo whenever you like. If you also want your data gone, delete your account from Settings → Account → Your data. That is immediate and permanent.

Deleting your account does not by itself trigger a refund — if you also want your money back, make a refund request under clause 5 before you delete, so we can still find your records.

If something has gone wrong, please email us first. We would much rather fix it or refund you directly — it is faster for you than a chargeback, which typically takes 30 to 90 days.

If you raise a chargeback without contacting us, we may suspend the account while the dispute is open, and we will respond to the bank with our transaction records.

Refunds include any GST that was charged. We do not deduct payment-gateway fees from your refund — we absorb them.

Refund questions: support@reviyo.in · +91 95811 68889 · Monday to Friday, 10:00–18:00 IST (excluding public holidays)

Unhappy with how we handled a refund? Escalate it to our grievance officer — the details are in clause 9 of the Privacy Policy and on our Contact page. You may also approach a consumer forum with jurisdiction where you live.